Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paula Grimes

Paula Grimes

August 31, 2026

5  out of  5
rating by Paula Grimes
"I really have to say how grateful I am to this company, especially Theresa. My previous insurance company dropped my family’s insurance and Dax Thomas State Farm Insurance Company totally impressed me. , first off an actual person answered the phone and stayed late to insure that we were covered. If customer service is as wonderful as it was with initial call I plan on staying for many years"
We responded:
"Thank you so much for taking the time to share this wonderful review! We’re incredibly grateful that you gave our office the opportunity to help your family when you needed coverage.

And a special thank you for recognizing Theresa! She truly cares about the people we serve, and staying late to make sure your family was taken care of is a great example of the commitment she brings to our office every day.

We’re so happy to welcome you to the Dax Thomas State Farm family, and we look forward to providing you with the same level of personal service for many years to come. Thank you again for trusting Theresa and our team!"
Profile photo of Jacquelyn

Jacquelyn

August 31, 2026

5  out of  5
rating by Jacquelyn
"Theresa was awesome! She went above and beyond for myself and my family. I’d very genuinely highly recommend! Thanks again!!"
We responded:
"Thank you so much for the kind words and recommendation! We’re thrilled to hear that Theresa went above and beyond to take care of you and your family. She’s an incredible part of our team and truly cares about helping the people we serve. We really appreciate you trusting our office and look forward to being here for you and your family for years to come!"
Profile photo of Adam Cunningham

Adam Cunningham

August 19, 2026

5  out of  5
rating by Adam Cunningham
"Dax's team is incredible. They make an issue so much easier to resolve.

I got a significant crack in my windshield from one of the recent heavy storms. I'm busy and didn't have time to research glass companies, make sure they could quote the repair, and get it cleared.

His team made the calls for me while I drove home from work. From there the repair was scheduled, performed, and billed perfectly. Very minimal inconvenience for me, which I really appreciated.

Dax has a great team supporting him. That's why I support this agency."
We responded:
"Thank you so much for taking the time to leave such a positive review. I’m really glad you took the time to acknowledge my team. Theresa and Betty are the BEST! I’m also glad they were able to make a stressful situation like a cracked windshield easier to handle.

We understand how busy life can be, so it means a lot to hear that we were there when you needed us.

Thank you again for your trust and support of the team at Dax Thomas State Farm—it’s truly appreciated."
Profile photo of Alaina White

Alaina White

August 14, 2026

5  out of  5
rating by Alaina White
"Theresa and Betty always take such good care of us! Any time we have questions or issues, we call and they’re so quick to respond. To boot, they’re so personable, like we’ve know each other our whole lives!"
We responded:
"Alaina, you couldn’t have said it better! Theresa and Betty are truly AWESOME! I am so lucky to have both of them as part of our team. You have approximately 93 years of insurance experience working for you between the 3 of us. I will be sure to share your comments with Betty and Theresa! Our goal is to treat every customer interaction with exceptional customer service. It looks like the ladies have hit the mark with you on this goal. Thanks again, and do not hesitate to call should you have any questions in the future."
Profile photo of Lisa Zosky

Lisa Zosky

August 14, 2026

5  out of  5
rating by Lisa Zosky
"Has been my insurance agent for the past 20 years. Office staff is wonderful. Would highly recommend this insurance Agency."
We responded:
"Lisa, thank you so much for your trust and loyalty to our office!!l Being a customer for over 20 years makes us feel like we’re doing something right. We truly appreciate your awesome review and recommendation! I will be sure to let Betty and Theresa know they are doing an awesome job. If you have any questions regarding your insurance, you know we are just a phone call away."
Profile photo of Debbie Akers

Debbie Akers

August 10, 2026

5  out of  5
rating by Debbie Akers
"I recently took home owners and vehicle insurance with Dax's office. I received really good service. Betty was really friendly, and helped me with what I needed."
We responded:
"Debbie,

Thank you so much for the kind words and AWESOME Review! It is our goal to provide exceptional customer service during every customer interaction. I'm glad Betty hit the mark with you! Betty is great to deal with and is HUGE asset to me and my team. She definitely make me look good at all times. I will be sure to pass along your comments to Betty. Please feel free to contact us if you have any questions regarding your insurance and financial needs. "
Profile photo of Jessica Jones

Jessica Jones

August 5, 2026

5  out of  5
rating by Jessica Jones
"The team at Dax Thomas’ office is above and beyond! They helped us so much with our policy, many changes and assisted us in steps needed to combine policies to utilize more discounts! I cannot recommend them enough!!! Thank you again for everything!"
We responded:
"Thank you, Jessica! We are glad your son referred you to our office! We truly appreciate your kind review. We’re so happy the team at Dax Thomas’ office could help you with your policy updates and guide you through the process to combine your policies and maximize your discounts. Your recommendation means a lot to us - thank you again!
"
Profile photo of Rex Baker

Rex Baker

July 24, 2026

5  out of  5
rating by Rex Baker
"When we first called State Farm after the unimaginable tragedy of losing our 22-year-old son, Jay, I never expected to find the level of compassion and care that we received from Dax Thomas and his entire office.

From my very first phone call, Betty and Theresa treated us with such kindness. Their voices, their patience, and the genuine concern they showed made me feel like we were not just another policyholder—we were someone they truly cared about during the hardest days of our life.

Dax has been nothing short of exceptional. He walked us through every step of the claims process, explained our policy in a way that was easy to understand, answered every question with patience, and made sure we always knew what to expect next. Beyond being knowledgeable, he was compassionate. He took the time to counsel us, listen to us, and support our family when we needed it most.

What touched us even more was that Dax took time out of his own schedule to come and pay his respects at Jay’s funeral. That simple act spoke volumes about the kind of person he is. He didn’t just take care of our insurance claim—he cared about our family.

In a time when everything felt overwhelming, Dax and his team made us feel cared for. They treated us like family, not customers.

Because of the incredible experience we’ve had, our extended family now wants Dax Thomas as their insurance agent as well. That says everything about the trust he has earned.

If you’re looking for an insurance agent who combines professionalism with genuine compassion, integrity, and a servant’s heart, I cannot recommend Dax Thomas and his team highly enough. We will never forget the kindness they showed our family."
We responded:
"Rachel,

Thank you so much for taking the time to share your experience. My heart truly goes out to you and your family. I’m so sorry for the loss of your son, Jay.

Reading your words means more than I can express—especially knowing how heavy these days are for you. We never want anyone to feel like “just a policy,” and I’m grateful that Betty, Theresa, and I were able to offer you genuine care, clarity, and support throughout the claims process.

And Rachel, I want you to know that being there in any way we could—whether in the office or at Jay’s service—was simply the least we could do. Your family’s kindness and trust will always stay with us.

Thank you again for your recommendation and for putting your faith in our team. If you ever need anything at all, or if there’s anything we can do moving forward, please don’t hesitate to reach out.

With heartfelt sympathy,
Dax Thomas (and the entire team at State Farm)"
Profile photo of Tawnya Hardison

Tawnya Hardison

July 11, 2026

5  out of  5
rating by Tawnya Hardison
"I have been with Dax Thomas for years. Always honest and up front."
We responded:
"Thanks so much for your trust over the years with your insurance needs and the AWESOME Review! "
Profile photo of Brittany Toth

Brittany Toth

July 9, 2026

5  out of  5
rating by Brittany Toth
"I’ve been dealing with Dax Thomas and his wonderful team for years and I highly recommend every single time. Theresa and Betty are the absolute best! So very sweet and helpful. If you’re looking for reasonable prices and all around great care, this is where to go for it!!!"
We responded:
"Brittany,

Thank you so much for your continued trust in my Agency and Team over the years. It is customers like you that truly make what we do worthwhile. Thank you for giving a shout-out to the ladies. I will be sure to pass on your appreciation to them. "
Profile photo of Michael Miles

Michael Miles

July 7, 2026

5  out of  5
rating by Michael Miles
"Betty Fleming is a wonderful asset to Dax Thomas staff. Betty has taken care of every single item that I have communticated over the years from cars, motorcycles and childrens college renters insurance as well as my homeowners. Its nice to have someone who cares and adds a personal touch which is difficult to find today. Many thanks to Betty for a wonderful job!"
We responded:
"Mike, thank you so much for your wonderful words about Betty! I’m genuinely grateful to have her on my team—I feel like I won the lottery when I got her.

Betty brings that personal touch customers are really craving these days, and while AI might help some folks, it can’t quite replace the warmth, care, and service that Betty delivers. Everyone should absolutely experience Betty’s service!

Thanks again for recognizing her—I’ll make sure she sees your comments. And I truly appreciate your trust over the years. "
Profile photo of Amanda Thistlethwaite

Amanda Thistlethwaite

July 2, 2026

5  out of  5
rating by Amanda Thistlethwaite
"State Farm is Awesome, I have never had any issues when paying my bill. Everyone is always so cheerful and helpful and will answer any questions that you have. I would highly recommend them for your insurance needs. Theresa and Betty are absolutely wonderful."
We responded:
"Thank you so much for the AWESOME review! I’m seriously so grateful—and I love that you gave a shoutout to the team. Theresa and Betty are absolutely the best in the business, and I’m truly blessed to have them on my team.

Between the three of us, we’ve got over 90 years of insurance experience—and we’ve got you back! 💪🙂"
Profile photo of Damani Stafford

Damani Stafford

June 25, 2026

5  out of  5
rating by Damani Stafford
"I was completely new to life insurance and didn’t really understand how everything worked, but Dax made the entire process easy to understand. We had a phone call, and he took the time to walk me through every option available, explaining everything clearly and answering all of my questions. He was extremely patient, professional, and genuinely focused on helping me choose what was best for me—not just making a sale. You can tell he truly cares about his clients and wants what’s in their best interest. I would give him 10 stars if I could. Highly recommend!"
We responded:
"Damani,

Thank you SO much for the awesome review—it truly made my day!

And HUGE congratulations on your recent college graduation with a degree in Criminal Justice! 🎓🔥 I’m genuinely excited to watch your career grow and unfold. You’ve always had an incredible work ethic, and that drive is exactly what’s going to open doors for you moving forward.

I have no doubt you’re going to do big things—your future success is written all over the effort you put in.

It was great meeting with you recently, and I’m really looking forward to continuing to work together and support you as you take the next steps. I care deeply about seeing you thrive, and I can’t wait to see what you accomplish next! 💯"
Profile photo of Brett Redshaw

Brett Redshaw

June 24, 2026

5  out of  5
rating by Brett Redshaw
"The best in the business!!!"
We responded:
"Brett,

Thanks so much for the 5 start review. It was great meeting with you over the weekend. Congrats on your upcoming wedding. Looking forward to working with you and your wife going forward. "
Profile photo of Joel Grimes

Joel Grimes

June 17, 2026

5  out of  5
rating by Joel Grimes
"Always kind, prompt, professional, and extremely helpful!"
We responded:
"Wow Joel, thanks for the AWESOME review!!! I am glad we are there when you need us most. "
Profile photo of Nathaniel Letourneau

Nathaniel Letourneau

May 19, 2026

5  out of  5
rating by Nathaniel Letourneau
"I had an excellent experience with Dax Thomas State Farm! Dax and the team were incredibly professional, responsive, and genuinely cared about finding the best coverage for my needs. They took the time to explain everything clearly and made the entire process simple and stress-free. It’s rare to find an insurance office that combines great customer service with real attention to detail. Highly recommend Dax Thomas State Farm to anyone looking for reliable insurance and a team that truly puts customers first!"
We responded:
"Nathaniel,

Thank you SO much for the awesome review! I’m thrilled you recognized my team—Betty and Theresa are absolute rockstars! 🌟 They keep everything running smoothly in my office, with the customer always front and center.

Your trust in our team means a lot, and we truly appreciate you! "
Profile photo of Jennifer Thomas

Jennifer Thomas

May 16, 2026

5  out of  5
rating by Jennifer Thomas
"Very warm and welcoming staff. They go above and beyond to assist with all of my family’s needs."
We responded:
"Jennifer,

Thanks so much for taking the time to complete a review on our office. We truly appreciate your kind words. Providing exceptional customer service is our goal on every interaction. I am so glad we have hit that mark with you and your family! "
Profile photo of Jayme scrip

Jayme scrip

May 12, 2026

5  out of  5
rating by Jayme scrip
"We've been insured by Dax for years and the service is always top notch! Dax, Betty and Theresa are always amazing! You will never find such awesome customer service anywhere else. They really take care of their customers like family."
We responded:
"Thanks for the kind words, Jayme, and Awesome Review! Also, thanks for acknowledging Betty and Theresa! They are absolute Rock Stars! We truly make a great team with 90+ years of insurance experience at your service. "
Profile photo of bella dolfi

bella dolfi

May 5, 2026

5  out of  5
rating by bella dolfi
"Dax, Betty, & Theresa are the best around!!"
We responded:
"Thanks so much, Bella! We truly appreciate the fantastic review—it means the world to us! It’s been such a joy to watch you grow from a bright youngster into a remarkable, well-respected young woman. It’s incredible to think you’re now ready to start your own family. That little girl is going to be absolutely spoiled—especially by Mam! We’re excited to continue protecting and supporting you and your family every step of the way."
Profile photo of Terri Vitchoff

Terri Vitchoff

April 13, 2026

5  out of  5
rating by Terri Vitchoff
"Dax, Teresa, and Betty are the best!
Always very helpful and knowledgeable when dealing with my insurance questions. !
Thank you so much!"
We responded:
"Wowza! A sparkling 5-Star shoutout from Ms. Vitchoff? That’s like a gold medal in awesome-ville! I’m absolutely thrilled you noticed the whole crew — makes me burst with pride for my dream team! Betty and Theresa? Total rockstars, no doubt, and I’m super pumped you think so too. I’ll be sure to pass along your kind words — they’re gonna be grinning ear to ear! Rock on! 🤘"
Profile photo of Lisa Guesman

Lisa Guesman

April 13, 2026

5  out of  5
rating by Lisa Guesman
"Anyone Wanting A GREAT team to work with for Insurance, I Highly recommend Dax Thomas and his team. Teresa and Betty are some of the nicest ladies you can meet. They are all so professional and knowledgeable about their work. They deserve more than a 5 star rating.
Thanks,
Lisa G."
We responded:
"Thanks for the 5-Star-Review Lisa! I am so glad you had a positive experience and acknowledged my team! I am super proud of my TEAM; they truly are the best! Betty and Theresa have been with me since I started as a State Farm Agent. Between the 3 of us, we now have over 90 years in the insurance industry and servicing State Farm Customers. Our number one focus is to provide exceptional customer service during every interaction. I am glad we were able to accomplish that for you!"
Profile photo of Carrie DeFilippo

Carrie DeFilippo

April 9, 2026

5  out of  5
rating by Carrie DeFilippo
"The staff at Dax Thomas's office are fantastic! They are helpful and friendly, and always have answers to my questions."
We responded:
"Carrie,

WOWZA! Thank you a million times over for the AWESOME review! 🌟 We’re absolutely over the moon to have dazzled you with our 5-Star Service! 🚀✨ Our mission is to bring that same sparkle and shine to every single interaction.

Shoutout to my dream team, Betty and Theresa – seriously, these ladies are superheroes in disguise! 🦸‍♀️🦸‍♀️ Together, the three of us pack a whopping 90+ years of insurance experience ready to work for you.

Need anything? Just holler! We’re here, ready to jump in faster than you can say “Like a Good Neighbor!” 📞"
Profile photo of Jeff Smith

Jeff Smith

April 7, 2026

5  out of  5
rating by Jeff Smith
"Had issues with truck repair because the part was not available from Toyota. With Dax's help we are able to get the truck back until the Toyota part comes in. Thank you thank you thank you. We highly recommend Dax Thomas and his agency. Always friendly and helpful. And in this case he went beyond."
We responded:
"Thanks for the AWESOME 5 Star Review! I am so glad we were able to help you get back on the road quickly! Exceptional customer service is something we strive for during every customer interaction. I am glad we hid that mark with you. Please reach out if you need any further assistance. "
Profile photo of Aunt Ronnie

Aunt Ronnie

March 27, 2026

5  out of  5
rating by Aunt Ronnie
"We were recent face with the need of additional insurance coverage. We have been a customer of Dax's agency for over 5 years and when we made the call for assistance he immediately scheduled to meet with us and took the time needed to provide us with what we needed at a price we could afford. We wouldn't go anywhere else for insurance coverage. The office staff is very helpful as well."
We responded:
"Thank you a million for the awesome 5-star review! Meeting you and Ralph was an absolute blast. Your kind words seriously made my day! I’m thrilled we could hit the mark and make sure you both walked away happy. Thanks a ton for trusting me all these years—I’m always just a call away whenever you need anything. Looking forward to many more great moments together! "
Profile photo of Samuel Wilkinson

Samuel Wilkinson

March 5, 2026

5  out of  5
rating by Samuel Wilkinson
"Very pleasant experience. Betty knew exactly how to get the best rate possible and the process was quick and easy. Would highly recommend this office to anyone looking for the best insurance around!"
We responded:
"Samuel, Thank you for the kind words and 5 star review! You are right, Betty is a gem and will work with anyone to get them the best rate on their Auto Insurance, Home Insurance, Renters Insurance, Boat Insurance, etc. I am luck you have her as part of my team and you as a customer.

Thanks,

Dax Thomas Agent"